Job Description

Title : Business Intelligence Analyst III/IV

Location & Onsite Expectations : 4 days in person, 1 day remote

Contract Expectations : Contract until end of 2026, potential for conversion starting as early as 3 months - please only apply if you are able to work on this set up

Pay rate: $55-65 (rate varies based on years of experience)

Team Overview:

Our Fortune 75 MSO client is looking for a Business Intelligence Analyst to support their Service Reliability team. This team is at the center of the client's mission to improve customer experience by ensuring network reliability and measuring service performance. Their work focuses on analyzing network outages, impairments, and maintenance/upgrade events to understand how these issues impact customers and where improvements can be made.

Responsibilities

• Analyze data related to network outages, impairments, and maintenance/upgrade events to support service reliability and customer experience improvements.
• Perform application analysis and data modeling design to enable centralized data warehouse development.
• Extract, transform, and validate data from various databases and data warehouses for reporting and cross-system sharing.
• Build and standardize data collection methods, validation reports, and database design practices.
• Utilize SQL, Redshift, and BI tools to conduct ad hoc analyses and support data-driven decision making.
• Develop and present insights to senior leadership in clear business and functional terms.
• Lead or support cross-functional discussions, collaborative problem solving, and presentations of BI findings.
• Facilitate training, seminars, and knowledge-sharing sessions on BI methodologies and best practices.
• Partner with global and cross-departmental managers to guide collaboration and improve operational performance.

Qualifications

• 7+ years of experience in Business Intelligence, data analysis, or a similar analytical role.
• Advanced SQL, Redshift, and Excel proficiency required for data validation, modeling, and analysis.
• Experience with data warehousing, BI reporting tools, and enterprise data environments; MicroStrategy experience preferred.
• Strong understanding of BI concepts including data modeling, application analysis, ETL processes, and reporting.
• Ability to translate complex data into clear, actionable insights for executive and senior leadership audiences.
• Excellent presentation, communication, and cross-functional collaboration skills.
• Experience working within diverse, global teams and supporting business leaders across multiple departments.
• Familiarity with ERP systems (Oracle, SAP) and telecom industry experience—is a plus.
• Naturally curious, detail-oriented, organized, and a strong self-starter with sound judgment and creative problem-solving.

Benefits of Working with Brooksource:

• Previous experience working with this client and placing both permanent employees and contractors.
• Direct communication with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster.
• Dedication to keep an open line of communication and provide full transparency.
• 401K plan, Medical, Dental & Vision Insurance

EEO Statement:

• Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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