Company Description
Adaptive Networks is a technology company dedicated to providing solutions that address our clients’ business objectives. We focus on understanding each customer’s unique challenges and opportunities in their market. By designing, implementing, maintaining, and optimizing solutions, we empower our customers to achieve their business goals more effectively. Our focus is on ensuring the reliability, flexibility, and scalability of customers' core network foundations, whether on-premise or in the cloud, to add value and foster long-term relationships.
Role Description
The Systems Engineer handles advanced issues, designs robust solutions, and leads automation projects. With expertise in Microsoft Intune, PowerShell, and the Microsoft 365 Security and Compliance suite, this role ensures systems are secure, compliant, and automated. This role includes customer service responsibilities and maintaining the Adaptive culture of providing top tier service, and networks that are Simple. Stable. Secure.
Responsibilities:
· Design, implement, and optimize client IT infrastructure, including servers, networks, and cloud systems
· Lead automation initiatives using RMM, RPA, Intune, PowerShell and other tools
· Perform root cause analysis and resolve critical technical issues
· Implement advanced Microsoft Intune configurations and security policies
· Monitor and manage advanced Microsoft 365 security and compliance features, such as DLP, SIEM integrations, and compliance tools
· Mentor Tier 1 and Tier 2 technician in troubleshooting and automation
· Develop technical documentation and standard operating procedures
· Collaborate with Senior Engineers on strategic IT initiatives
Qualifications
· 5+ years of experience in IT support, system engineering, or equivalent roles
· Proven expertise in Microsoft Intune, PowerShell, and Microsoft 365 security and compliance
· Expertise in designing and implementing complex IT solutions, including cloud and on-premises systems
· Advanced PowerShell scripting skills for automation
· In-depth knowledge of RMM, RPA and automation tools; strong understanding of compliance tools like DLP, SIEM integrations and SOC
· Analytical mindset with the ability to perform root cause analysis and recommend improvements
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