Job Description

Job Title: Consultant / Senior Tier 2 Engineer

Location: Denver/Metro Area (On-site - As needed / Hybrid)

Job Type: Full-Time

Salary Range: $60,000 – $75,000 per year (Plus lucrative bonus program)

About Us:

PCG Systems is a dynamic Managed IT Services Provider delivering world-class technology solutions to businesses. We empower our clients through innovative IT strategies, robust cybersecurity frameworks, and cutting-edge cloud technologies. Join our team of industry experts and make a lasting impact in a fast-paced, client-focused environment.

Position Overview:

The Consultant / Senior Tier 2 Engineer plays a critical role within PCG Systems, providing expert-level support, consulting, and project leadership. This candidate will be an authority on Networking, Microsoft Infrastructure, Azure Infrastructure, Fortinet hardware, and best practices security. They will also serve as a Technical Account Manager for key clients, a mentor to junior staff, and a technical advisor for strategic projects. Looking for someone looking to grow into a Tier 3 role.

Key Responsibilities:

• Technical Expertise :
• Architect, implement, and support advanced Networking solutions, including switching, routing, and wireless infrastructure.
• Manage and optimize Microsoft Infrastructure (AD, Group Policy, Exchange, and Hyper-V environments).
• Design and deploy Azure Infrastructure solutions (IaaS, PaaS, and hybrid environments).
• Configure, maintain, and troubleshoot Fortinet firewalls and security appliances.
• Proactively monitor, assess, and enhance client security postures, including vulnerability management, endpoint protection, and incident response.
• Technical Account Management :
• Act as the primary technical advisor for assigned clients, ensuring their IT strategies align with business objectives.
• Conduct regular business reviews with clients, providing insights into system performance, potential risks, and improvement opportunities.
• Build strong relationships with client stakeholders, gaining a deep understanding of their business needs and goals.
• Coordinate with internal teams to ensure timely resolution of client issues and proactive delivery of services.
• Project Leadership :
• Lead multi-phase client projects such as migrations, infrastructure upgrades, and advanced security deployments.
• Serve as a technical advisor to clients, helping align technology strategies with business goals.
• Coordinate with stakeholders to deliver projects on time and within budget.
• Escalation Point :
• Resolve Tier 2 escalations across all technical disciplines.
• Troubleshoot complex environments and root-cause critical system issues.
• Mentorship & Collaboration :
• Guide Tier 1 staff in troubleshooting and skill development.
• Collaborate with account managers to identify opportunities for enhanced client service.

Required Qualifications:

Experience :

• Minimum 5+ years in an MSP.
• Proven experience managing enterprise-level Networking and Microsoft Infrastructure environments.
• Hands-on experience with Azure cloud deployments and management.
• Advanced configuration and management of Fortinet appliances (firewalls, switches, and SD-WAN).
• Experience in Technical Account Management , with a proven ability to build client relationships and align IT with business objectives.

Technical Proficiency :

• Expert-level knowledge of Active Directory , DNS, DHCP, and Microsoft 365.
• Deep understanding of networking protocols (TCP/IP, VLANs, BGP, OSPF).
• Strong grasp of cybersecurity best practices (firewalls, SIEMs, MFA, EDR).
• Experience with backup and disaster recovery solutions (Veeam, Datto, or similar).

Certifications (preferred):

• Microsoft Certified: Azure Solutions Architect Expert
• Fortinet NSE 4 or higher
• Cisco CCNP or equivalent networking certification
• CompTIA Security+ or CISSP

Core Competencies:

• Exceptional problem-solving skills and attention to detail.
• Strong written and verbal communication skills for client interactions.
• Leadership ability with a passion for mentorship and team collaboration.
• Ability to manage multiple priorities in a high-paced environment.
• Proven ability to develop and maintain strong client relationships through proactive communication and strategic planning.

Benefits:

• Competitive salary and lucrative bonus/profit sharing structure.
• Health, dental, and vision insurance.
• Paid time off, Holidays, and flexible work schedule.
• Ongoing professional development opportunities.
• 401(k) with company match

If you're ready to take on a leadership role within an innovative and collaborative environment, PCG Systems wants to hear from you! Join us and shape the future of IT solutions.

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