Job Description

The Customer Care Coordinator will partner with production teams to process clinician bookings including creating/sending booking confirmations, assignment addendums, service agreements and privileging documents. The

Customer Care Coordinator may serve as a liaison between the Company, client, and/or clinician and may also assist Customer Care Specialists with various tasks as assigned.

Processing Clinician Bookings - 100%

• Assembles a variety of documents including service agreements, provider addendums, client confirmations and privileging documents in a time sensitive manner; makes manual adjustments when needed
• Manages outstanding documents and shares status with production teams
• Provides timely follow up on documents pending approval
• Uploads clinician and client documents into Salesforce
• Implements Salesforce enhancements and best practice updates into daily routine
• Provides excellent customer service to internal and external customers including production teams, clients, and clinicians
• Assists Customer Care Specialists with travel packets and other needs as assigned
• Attends division production meetings as requested
• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• May communicate to clinicians and clients

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 1+ year of related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Ability to build relationships at all levels - internally and externally
• Strong customer service mindset
• Strong organizational and time management skills
• Ability to work independently
• Strong communication skills - both oral and written
• Ability to work with sensitive information and maintain confidentiality
• Solid critical thinking and problem-solving skills

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