Job Description

Responsibilities

• Monitor weekly customer online portals to review deductions and penalties for the period
• Lead cross functional teams to research root cause and if needed develop corrective action plans for all locations
• Communicate with internal and external warehouses, customer service rep., sales managers, accounting staff, supply chain planners and Logistics personnel to ensure that customer expectations are being met or exceeded
• Interact with customer Logistics managers and customer deduction specialist to research deductions and penalties
• Responsible to report all deduction and penalty findings and resolutions to upper management weekly
• Work with Evenflo accounting team to ensure alignment and that financial reporting is consistent

Qualifications

2-5 years of customer compliance and shipping experience.

Familiar with retail compliance requirements.

Required Technical Competencies

• Excellent Verbal and Written Communication Skills
• Proficient in Microsoft Office Suite (emphasis on Excel), Internet based tracking systems
• Experience with ERP system
• Organization skills
• Project Management skills
• Team leadership

Required Skills

Desired Technical Competencies

• Familiar with Retail Industry compliance requirements

Preferred Skills

Required Behavioral Competencies

• Builds Strategic Working Relationships – Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Information Monitoring – Sets up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
• Quality Oriented – Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time.
• Stress Tolerance - Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and to the organization.
• Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learning through their application.
• Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.

EEO/AA Employer

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