Job Description

Customer Service & Sales Specialist - Join Our Team at Natural Auto Products (CocoMats.com)

Location : Indian Land, South Carolina, United States (On-site)

Company : Natural Auto Products (CocoMats.com)

Are you passionate about delivering exceptional customer service and eager to grow your sales skills? Natural Auto Products (CocoMats.com), a leader in crafting high-quality, sustainable, hand-made car floor mats, is looking for an experienced Customer Service & Sales Specialist to join our dynamic team. With over 25 years of dedication to quality, we pride ourselves on providing outstanding products and customer satisfaction. As a key team member, you’ll play a crucial role in ensuring our customers have the best experience with every interaction, while helping drive business growth through a customer-focused sales approach.

Key Responsibilities:

• Customer Interaction : Maintain an upbeat, professional, and empathetic demeanor in all customer interactions, including wholesale accounts.
• Communication : Respond promptly and effectively to customer inquiries via phone, email, and voicemail.
• Order Management : Process new orders, update existing ones, and ensure smooth communication with relevant teams.
• Customization : Assist customers in selecting and customizing their mats, ensuring all specifications are met.
• Sales Engagement : Identify and pursue sales opportunities with existing customers and potential companies, aiming to drive additional orders and revenue.
• Problem Solving : Address and resolve any customer concerns efficiently, aiming for long-term satisfaction.
• Local Support : Occasionally assist walk-in customers at our facility.

Requirements:

• Personality : Upbeat, driven, self-motivated, and passionate about providing excellent customer service.
• Availability : Must be available to work Monday-Friday, 9 AM - 5 PM, on-site in Indian Land, SC.
• Communication Skills : Strong written and verbal communication skills.
• Sales Experience : Prior sales experience is preferred.
• Tech Savvy : Proficiency with basic computer applications (Excel, Microsoft Office, Outlook).
• Multitasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Organization : Strong attention to detail and excellent organizational skills.
• Teamwork : Ability to collaborate effectively with team members while also working independently.
• Physical Capability : Ability to lift 25 pounds when needed (occasionally required).
• Commitment to Learning : Enthusiasm for professional growth and opportunities within the company.
• Education : Bachelor's degree in Business, Communications, or a related field (preferred, but not required).

Hours:

• Full Time (On-Site)
• Monday – Friday, 9 AM – 5 PM

Compensation:

• Base Salary : Competitive hourly wage, based on experience (Range: $23 - $25 per hour).

Additional Benefits :

• 2 weeks of paid vacation.
• All UPS holidays off.

Why Join Us?

By joining CocoMats, you’ll become part of a team that values quality, innovation, and customer care. We offer a supportive and collaborative work environment where your contributions are valued.

If you are eager to make a difference, grow your sales abilities, and deliver top-tier service, we would love to hear from you. Apply today to help us continue our legacy of excellence and customer satisfaction!

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