Job Description

Company Description

Guardian Savings Bank is a large lender in Cincinnati, Northern Kentucky, Lexington and Louisville that puts people first. Our customers are part of a close-knit community and their banking needs are both met and serviced locally. Everything from opening an account, securing a home loan or getting advice on the best banking options, we’re here for you. In a fast-paced world, you can count on Guardian Savings Bank to slow down and give you the attention you deserve. Guardian Savings Bank is looking for an Escrow Specialist to assist our borrowers with everyday tax and insurance needs.

Purpose of the role

The Escrow Specialist is the first line contact with borrowers to resolve complex escrow needs. From taxes, insurance, flood, PMI and beyond, the Escrow Specialist ensures timely payment of all escrowed items and works with borrowers to help them understand escrow needs and concerns.

Essential Duties and Responsibilities

• Handle complex calls with customers related to escrow analysis, tax, insurance, PMI and FHA
• Assumes a high level of responsibility in resolving escalated research issues related to
• customer accounts
• Trains new employees and employees from other areas on various insurance, tax and analysis functions
• Responds to assessments from QC & compliance departments
• Works various monthly reports to ensure customers mortgage payments are adjusted in accordance with RESPA guidelines
• Review and document any accounts with payment increases or decreases that fall outside of the Established escrow parameters
• Complete monthly exception reports to clear any error that would prevent the annual analysis
• Work exception reports from escrow vendors to ensure the timely completion of payment processing for monthly transactions, monitored by FDICIA & Sarbanes Oxley
• Prepare wires to outsourced providers of tax and insurance
• Review, approve or deny & pay claims for tax provider that result in Guardian charge offs
• Work closely with vendors, customers, tax agencies, insurance companies & affiliates on customer services issues relating to escrow processing; make appropriate account adjustments to correct improper escrow line set-up issues
• Track & recover advances utilized to clear incorrect escrow payments
• Process daily correspondence & send to vendors in overnight transactions
• Complete customer requests to add, delete & reanalyze escrow accounts
• Clearly explain customer escrow analysis statements; involves detailed mathematical understanding and calculations
• Research insurance & tax issues that create overages & shortages on customer accounts
• Ensure monthly analysis checks & statements are mailed to customers in accordance with RESPA guidelines
• Work w/ customer solutions to ensure accounts coming out of bankruptcy & loan modifications are analyzed correctly
• Other duties as assigned

Education/Experience

Education and Experience

• High School Diploma required. Additional college credits and/or degrees preferred

Job competencies

• 1-2 years of prior escrow experience desired
• Organized and dependable
• Basic mortgage documentation knowledge preferred
• Working knowledge of Microsoft products, including Excel, Word, Outlook
• Analytical and attention to detail
• Ability to problem solve and multi-task
• Verbal and Written Communication
• Self-Motivated
• Team Player

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time; with or without notice.

Guardian Savings Bank is an Equal Employment Opportunity and Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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