Required Skills & Experience
-HS Diploma
-2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)
-Proficient with scheduling appointments through an EHR software
-2+ years experience scheduling patient appointments for multiple physicians in one practice
-40+ WPM typing speed
-Experience handling multiple phone lines
Nice to Have Skills & Experience
-Proficient in EPIC
-Experience verifying insurances
-Basic experience with Excel and standard workbooks
-Experience in either pain management, dermatology, Neurology, Endocrinology, Rheumatology, or Nephrology.
Job Description
An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple specialty offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is on-site until fully trained and passing multiple assessments (typically around 2-4 months of working on-site - depending on performance) where it will then go remote.
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