Job Description

Our client, a leader in the quick service restaurant (QSR) industry, is seeking an experienced UX Designer to join the Product Research and Design team. This is a full-time contract role (6+ months, 40 hours/week) requiring 4 days onsite in Sandy Springs.

Key Responsibilities:

• Quickly familiarize yourself with competitive analysis of self-service ordering kiosks in the US QSR market and current kiosk capabilities within a family of restaurant brands.
• Map the in-store guest ordering experience, and understand differences between off-prem mobile ordering and on-prem kiosk ordering in the customer journey.
• Evaluate usability and design quality of current kiosk ordering experiences; collaborate with product management and other designers to recommend enhancements, features, and changes.
• Design the future kiosk-based customer experience, including mockups and/or prototypes of key ordering flows, reward redemption, payment flows, and more.
• Comply with, extend, or create elements for a design system for in-store (large screen) and online/mobile ordering products (small screens).

Required Experience/Skills:

• 3+ years of UX design experience on mobile-based products or self-service ordering kiosks (kiosk experience a plus; mobile required).
• E-commerce experience is helpful.
• MUST have experience using Figma, with a portfolio of digital product design.
• Experience working with or expanding design systems.
• Strong skills in user research, customer journey mapping, wireframing, and prototyping.
• Excellent communication and cross-functional teamwork abilities.

Nice to Have:

• Experience designing for in-store/touchscreen kiosk products.
• Background in QSR, restaurant, or hospitality platforms.
• Understanding accessibility needs for public-facing devices.

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