Job Description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The position of HR Generalist will work closely with senior HR management in supporting the HR function in the assigned geographic regions. The HR Generalist performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action, and employment law compliance. This position will also support the Human Resources Department by assisting with the administration of various HR programs, performing clerical and administrative duties, and maintaining employee records. Additionally, it will assist in promoting positive relationships between employees and management and must be able to maintain a high level of confidentiality.

Responsibilities

• Assists in the administration of various human resource functions for the assigned geographic location(s); assists in the interpretation and implementation of personnel policies and procedures. Partners with employees and management to communicate various human resource policies, procedures, laws, standards, and other government regulations.
• Maintains working relationships with union officials and adheres to terms of the labor contract by monitoring the day-to-day implementation of policies concerning wages, hours, and working conditions.
• Support management with employee relations issues, including conflict resolution, coaching, and disciplinary actions.
• Provide support to the HR team and field staff with investigations and employee performance management.
• Provide support to employees in HR-related topics (leaves, issues with pay, vacation banks, etc.)
• Act as liaison with the legal team on subpoenas, EEOC requests, and other reporting requirements
• Assist in responding to employee relation issues such as employee complaints, harassment allegations, and civil rights complaints.
• Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. May attend unemployment hearings when necessary.
• May facilitate or provide training to the workforce.
• Review and submit FMLA requests, Leave of Absence, and/or STD paperwork.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Prepare and maintain HR reports, including turnover, headcount, and other key metrics.
• Assists with various research projects and other related duties as required.

Minimum Requirements

• Associates in Business or Bachelors in HR or Business preferred. PHR Certification is a plus.
• 2 to 4 years of HR experience required preferably in a manufacturing or warehouse environment. Aviation cargo experience a plus.
• Ability to work independently without direct supervision is essential. Skill in establishing and maintaining effective working relationships.
• Must be customer oriented and work effectively under stressful conditions.

Preferred Skills

• Bachelors preferred.
• Aviation cargo experience a plus
• PHR Certification is a plus.
• Labor Relations experience is preferred.
• Ability to work independently without direct supervision is essential.
• Skill in establishing and maintaining effective working relationships.
• Ability to foster a customer-oriented environment and work effectively under stressful conditions.

Physical Requirements/Working Conditions

• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and computer printer.
• Walk short distances.
• Reach above and/or below the shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods.
• Lift/carry/move objects, files, and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on the telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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