Who we are
OK Promo Solutions LTD ("OK Promo", "we", "us" or "our") is a company registered in England and Wales (company number 15058782), with a registered address at 126 Beeches Road, Birmingham, England, B42 2HQ.
We are the data controller responsible for the personal data you share with us through this website, by email, by phone or when you book a discovery call.
What information we collect
Depending on how you contact us, we may collect:
- Identity data: your name and, where relevant, your company or brand name.
- Contact data: email address, phone number and postal address.
- Enquiry data: the details you share about your clothing brand, launch stage, budget and goals.
- Technical data: IP address, browser type, device information and how you use this website.
- Marketing data: your preferences for receiving information from us.
How we use your information
We use your personal data to:
- Respond to enquiries and arrange discovery calls.
- Provide, scope and deliver the services you ask us about.
- Send service-related communication and, where you have agreed, occasional marketing.
- Improve our website, services and customer experience.
- Meet our legal, accounting and regulatory obligations.
Legal basis for processing
Under UK GDPR we rely on the following legal bases: your consent (for example, when you opt in to marketing), the performance of a contract (to deliver work you have engaged us for), our legitimate interests (to run and grow our business responsibly) and compliance with a legal obligation (such as keeping accounting records).
Cookies and analytics
This website uses a small number of cookies and similar technologies to keep the site working. Analytics (Google Analytics) is only used with your consent: no analytics cookies are set unless you choose "Accept all" in the cookie banner. You can control cookies through your browser settings and change your choice at any time. See our Cookie Policy for more detail.
Sharing your information
We do not sell or trade your personal data. We share it only with trusted service providers who help us operate (for example email hosting, invoicing, scheduling and analytics tools), and only to the extent they need it to provide their service. These providers are bound by confidentiality and data protection obligations. We may also disclose data where required by law.
How long we keep it
We keep personal data only for as long as necessary for the purpose we collected it, to deliver our services, or to meet legal and accounting requirements. When data is no longer needed, we delete or anonymise it. You can ask us to erase your data at any time, subject to any obligations that require us to retain it.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to erase your data where there is no reason for us to keep it.
- Restrict or object to how we process your data.
- Request your data in a portable format.
- Withdraw consent for marketing at any time.
How to contact us or complain
To exercise any of these rights, email us at hello@okpromo.co.uk or write to us at 126 Beeches Road, Birmingham, England, B42 2HQ.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk. We would, however, appreciate the chance to resolve any concern before you approach the ICO.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page with a revised date.